Shipping Policy

Penry Air offers two shipping methods based on item size and order value: Parcel Shipping and LTL Freight Shipping.

 

Shipping Methods

1. Standard Shipping

  • Orders under $500: Flat rate $35.
  • Orders $500 or more: Free shipping (excludes LTL Freight and pipe shipments).
  • Smaller items and parts are typically shipped via UPS Parcel Service.
  • Delivery times depend on vendor availability and may vary.

2. Priority Processing

  • Available on all orders for $50.
  • Ensures your order is prioritized for faster handling and coordination with our vendors.
  • Smaller items will typically ship via UPS.
  • Delivery speed depends on the vendor and carrier; exact timelines cannot be guaranteed.

3. LTL Freight Shipping (Truck Delivery)

  • Used for larger or oversized items.
  • Delivered via freight truck with curbside service.
  • Transit Time: Typically takes 1–2 weeks from the ship date.
  • The driver will unload at the curb; you are responsible for moving the items to your desired location. No assistance is provided.
  • LTL Freight Charges are calculated at checkout based on item size, weight, and shipping destination.

4. Pipe Shipments

  • Always billed separately from standard or freight shipping.
  • We do not offer free shipment on Pipe in any situation including orders over $500. Pipe shipment costs will be the purchaser/customer responsibility and will vary depending on quantity, weight, and other external shipment costs.
  • Pipe Shipments require a $300 deposit. Final shipping rates for pipe orders are determined in coordination with our team. Please call 877-388-4111 for more details or to arrange shipment.

 

Split Shipping

In some cases, your order may be split between our warehouse and our supplier to ensure faster and more efficient fulfilment. If split shipping applies, it will be clearly indicated at checkout during your online purchase.

 

Expedited Shipping

  • Available for select products only.
  • LTL Freight shipments cannot be expedited.
  • To inquire about expedited shipping availability and costs, please contact the Penry Air support team at 877-388-4111.

 

Shipping Surcharges & Additional Fees

Additional fees may apply for:

  • Heavy, oversized, or fragile items
  • Deliveries requiring a liftgate
  • Residential deliveries
  • Address changes or incorrect shipping addresses

Some manufacturers may impose non-waivable surcharges. These will be displayed on the product page and added at checkout.

 

Tracking & Lead Times

  • Product pages display estimated availability and shipping times.
  • After placing your order, you will receive:
        —  Confirmation email with the expected ship date within 24–48 hours.
        —  Shipping confirmation email with carrier and tracking information once the order ships.
  • Credit holds or payment issues may delay lead times.

 

Delivery Information

  • Deliveries are estimates and depend on manufacturer acceptance and product availability.
  • Delivery may be delayed due to:
    • Weather, strikes, accidents, or events outside our control
    • Government regulations or policies
  • Upon delivery:
    • All shipments must be inspected within 3 business days.
    • Freight items should be inspected upon arrival.
    • If packages are damaged or incomplete, the purchaser must file a claim directly with the carrier.
  • All items ship F.O.B. (Free On Board) from the factory.

 

Shipping Restrictions

We do not ship to:

  • Hawaii
  • Puerto Rico
  • International destinations
  • P.O. Boxes

Alaska Deliveries: Allow 3–4 weeks minimum for transit.

 

International Orders

Penry Air does not ship internationally by default.

If you are placing an order from outside the U.S. or using a freight forwarder, please review our International Shipping Policy for complete guidelines and requirements.

 

Scheduled Delivery & Support

To schedule delivery or request assistance, please contact our support team at:

📞 877-388-4111

✉️ Or click here to reach our support team.