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Please contact our support center at (877) 388-4111 or click here to make changes or cancel an order.
Quotations are made with the understanding that any cancellation is subject to a 20% cancellation charge. Online order, verbal or formal purchase order constitutes a buyer’s commitment regardless of the absence of formal acceptance on the part of Penry Air.
Already shipped orders, special orders, custom orders, and other non-refundable items are not allowable for changes or cancellations. The items will be noted on their product pages. If in doubt contact our support center. Please refer to the eturns, Exchanges & Refund Policy (should be a link).
Cancellation and change order requests are not guaranteed depending on when the order was placed. Penry Air ust adhere to each manufacturer’s processes and decisions. The estimated time to complete a request varies and is dependent upon each individual basis. A confirmation email will be sent when the original request is received and another when it is resolved.
Please contact the Penry Air support center (877) 388-4111 or click here for further questions and clarification.
